EMS System Mission, Vision & Values

The mission of the Santa Clara EMS System is to evolve a cost-effective, collaborative, and outcome-based EMS delivery system that produces clinically superior and culturally competent care, while achieving high levels of patient satisfaction from the people of Santa Clara County.


  • Dignity and Respect: We treat all people with dignity, honesty, and respect.
  • Progressive: We are dedicated to the continuous improvement of our processes and systems based on evidence-based data, as well as best and promising practices.
  • Professional and Objective: We treat all individuals and organizations professionally, objectively, and without prejudice or bias.
  • Leadership: Leadership is provided through collaboration and facilitation to ensure accountability and high quality clinical care while ensuring fiscal and operational stability.
  • Participation: We welcome the contributions of the public, other agencies and organizations, and individuals in the development, implementation, evaluation, and improvement of the EMS system.


We envision a comprehensive, accessible, and sustainable EMS delivery system, realized through collaboration, which provides clinically superior, efficient, and innovative care.

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